We got to our room #323 and I noticed when we walked in it smelled very stale like a musty smell, when getting settled in I noticed there was a couple black long hairs one on the pillow the other under the comforter, there was also many fiber prints on the tv bezel and both the side bed table and the dresser on which the tv was on. My wife said could she please have a card also and the lady acted like it was a big deal! We finally made our way up to our room with NO offer of help at all.
She didn't say anything at all she just said your room number is 323 gave us 1 card for my wife and I and that's it. I told her I was excited because my birthday was in a few days. And sad to say it was not good at all! When we arrived at ameristar in council bluffs Iowa to check in it was a Saturday afternoon about 4pm and there was only 2 front desk people working and my wife and I along with others waited almost 15 minutes to check in, when we finally did get to the front desk we weren't welcomed and the girl really was not friendly. This is my very first review ever of any hotel.